Learning report 9.1 - Transferring information from misrouted calls
Learning report 9.2 - Local knowledge
Learning report 9.3 - 999 call treated as a hoax
Learning report 9.4 - Responding to threats to kill
Learning report 9.5 - Suicide after calls to police about concern for welfare
Learning report 9.6 - Failing to check on a man that threatened suicide
Learning report 9.7 - Responding to concerns for welfare
Learning report 9.8 - Young man dead after a fall
Learning report 9.9 - Handling calls from people threatening suicide
Learning report 9.10 - Woman raped after delay in responding to call
Learning report 9.11 - Responding to a call for assistance from the ambulance service