Bulletin 9 - Call handling - February 2010
This bulletin covers call handling issues.
- Download a copy of bulletin 9 (pdf 177k)
- Download the Bulletin 9 poster (pdf 192k) - print it and put it on your wall as a reminder of the key points.
- Relevant background documents
- Bulletin 9 - Learning reports
- If you would like to comment on the bulletin, please download, save and fill in the Microsoft Word feedback form
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