Relevant Background Documents to Bulletin 9

A case factor table has been prepared, and related background documents have been collated to accompany bulletin 9.

Download the case factor table.

Background information

CALL HANDLING

National Call Handling Standards (2005)

police.homeoffice.gov.uk/publications/police-reform/natcall_bkmrk.html

This document sets out common definitions for emergency calls and call grading.

First Contact: A Thematic Inspection of Police Contact Management (HMIC, 2005)

www.hmic.gov.uk/SiteCollectionDocuments/Thematics/THM_20051101.pdf

In 2005, in recognition of the core importance of call handling and subsequent response, HMIC commenced a two-phased inspection of the end-to-end process of police contact management. Phase one examined the way in which police contact centres receive and deal with the initial calls from the public. The resultant thematic report, First contact, was published in November 2005 and has formed the basis of substantial progress by the Service in the area of call handling.

Beyond the Call: HMIC Thematic Report (HMIC, 2007)

www.hmic.gov.uk/SiteCollectionDocuments/Thematics/THM_20070301.pdf

In 2005, in recognition of the core importance of call handling and subsequent response, HMIC commenced a two-phased inspection of the end-to-end process of police contact management. Beyond the call, presents the findings of the second phase of inspection, which focused on the contribution of police contact centres to delivering effective incident management and resolution. In particular, it highlights the importance of incident grading, proportionate response,clear resolution and capturing meaningful customer feedback.

DOMESTIC ABUSE

Guidance on investigating domestic abuse (NPIA, 2008)

http://www.acpo.police.uk/asp/policies/Data/Domestic_Abuse_2008.pdf

Provides the Police Service with detailed information relating to the investigation and policing of domestic abuse cases and replaces the ACPO (2004) Guidance on Investigating Domestic Violence

MULTI-AGENCY WORKING

Guidance on multi-agency interoperability (NPIA, 2009)

http://www.npia.police.uk/en/docs/Multi-agency_Interoperability_Secure_130609.pdf

Guidance provides the Ambulance, Fire and Rescue and Police Services with a framework for working together that enhances communication and coordination across the command and control structures